Damage ControlStreaming Video - 2013
Leadership requires communication, problem solving skills, and the ability to defuse volatile situations. This episode is an excellent case study of a major product delivery disaster and a very angry client - all superbly managed by a very skillful account manager.
Publisher: New York, N.Y. : Films Media Group, , c2009.
Branch Call Number: E-VIDEO
Characteristics: 1 streaming video file (14 min.) : sd., col.