Don't Hesitate, Communicate
Effective Communication in the OfficeStreaming Video - 2010
Set in an ironically dysfunctional office environment, this dramatization introduces viewers to the strengths and limitations of spoken, written, and visual forms of communication; common barriers to good communication; and ways to overcome those barriers. Examples of communication disconnects are combined with tips on phone etiquette, speaking in meetings and one-on-one, writing e-mails and letters, and body language. Communication-killers are then discussed, along with proactive techniques to reduce misunderstandings. The takeaway message? A better understanding of the nuances of different communication modes will help improve employee effectiveness and defuse office conflict.
Publisher: New York, N.Y. : Films Media Group, , c2010.
Branch Call Number: E-VIDEO
Characteristics: 1 streaming video file (31 min.) : sd., col., digital file.
Alternative Title: Effective Communication in the Office