How J.D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to History

Book - 2013 | 1st ed.
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Presents the life and accomplishments of the market research executive whose persistence in getting auto executives to listen to customer concerns raised standards in the industry for automobile quality and safety and customer satisfaction.
Publisher: Bainbridge Island, Wash. : Fenwick Publishing Group, Inc., c2013.
Edition: 1st ed.
ISBN: 9780981833675
Branch Call Number: 338.47629222 MORGA
Characteristics: 399 p. ; 24 cm.
Additional Contributors: Thorness, Bill 1960-


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