The Zappos Experience

The Zappos Experience

5 Principles to Inspire, Engage, and Wow

Book - 2012
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Describes the management principles used by the firm Zappos.com and details how to apply them to any organization.
Publisher: New York : McGraw-Hill, c2012.
ISBN: 9780071749589
Branch Call Number: 658.872 MICHE
Characteristics: xiii, 302 p. : ill. ; 22 cm.

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Tanyasil Jul 29, 2012

I enjoyed this book however I found it too long. I would have loved this book and it could have kept my interest throughout if it had been just a few chapters shorter. Interesting informaiton about an amazing company though.

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