Assessing Service Quality

Assessing Service Quality

Satisfying the Expectations of Library Customers

Book - 2010 | 2nd ed.
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Publisher: Chicago : American Library Association, 2010.
Edition: 2nd ed.
ISBN: 9780838910214
Branch Call Number: 025.5 HERNO
Characteristics: xi, 206 p. : ill. ; 28 cm.
Additional Contributors: Altman, Ellen

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