Assessing Service Quality

Assessing Service Quality

Satisfying the Expectations of Library Customers

Book - 2010 | 2nd ed.
Rate this:
Publisher: Chicago : American Library Association, 2010.
Edition: 2nd ed.
ISBN: 9780838910214
Branch Call Number: 025.5 HERNO
Characteristics: xi, 206 p. : ill. ; 28 cm.
Additional Contributors: Altman, Ellen


From the critics

Community Activity


Add a Comment

There are no comments for this title yet.

Age Suitability

Add Age Suitability

There are no age suitabilities for this title yet.


Add a Summary

There are no summaries for this title yet.


Add Notices

There are no notices for this title yet.


Add a Quote

There are no quotes for this title yet.

Explore Further

Subject Headings


Find it at JMS

To Top