Dealing With Difficult People

Dealing With Difficult People

How to Deal With Nasty Customers, Demanding Bosses and Annoying Co-workers

Book - 1999 | Rev. ed.
Average Rating:
Rate this:
Everyone who has had to deal with irate, rude, impatient or aggressive people in the workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies for handling stressful situations calmly and professionally and is an absolute must for anyone who wants to defuse tensions and resolve stressful situations. Discover the root causes of poor communication, learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others. Completely updated and revised, this international bestseller outlines proven techniques that help workers "keep their cool" in a variety of situations including: Calming angry customers Handling annoying subordinates, co-workers and bosses Dealing with sarcasm and the 'silent treatment' Preventing abusive language and behaviour Recognising and circumventing office politics Sexual Harassment and Workplace Bullying
Publisher: Toronto, Ont. : Key Porter Books, c1999.
Edition: Rev. ed.
ISBN: 9781552630778
Branch Call Number: 158.26 C376 1999
Characteristics: viii, 223 p.
Additional Contributors: Cava, Roberta


From the critics

Community Activity


Add a Comment

There are no comments for this title yet.

Age Suitability

Add Age Suitability

There are no age suitabilities for this title yet.


Add a Summary

There are no summaries for this title yet.


Add Notices

There are no notices for this title yet.


Add a Quote

There are no quotes for this title yet.

Explore Further

Subject Headings

No similar edition of this title was found at JMS.

Try searching for Dealing With Difficult People to see if JMS owns related versions of the work.

Suggest for Purchase

To Top