Assessing Service Quality

Assessing Service Quality

Satisfying the Expectations of Library Customers

Book - 1998
Rate this:
This is a practical guide to measure library services, which puts customers at the centre of the evaluation process. It provides measurement strategies and data collection methods to measure service quality in academic and public libraries.
Publisher: Chicago : American Library Association, c1998.
ISBN: 9780838934890
Branch Call Number: 025.5 H558
Characteristics: xvii, 243 p. : ill. ; 28 cm.
Additional Contributors: Altman, Ellen


From the critics

Community Activity


Add a Comment

There are no comments for this title yet.

Age Suitability

Add Age Suitability

There are no age suitabilities for this title yet.


Add a Summary

There are no summaries for this title yet.


Add Notices

There are no notices for this title yet.


Add a Quote

There are no quotes for this title yet.

Explore Further

Subject Headings


Find it at JMS

To Top