Stellar Customer Service

Stellar Customer Service

Training Library Staff to Exceed Expectations

Book - 2016
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From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training.

* Provides model staff training programs that have been proven successful in real-world applications

* Addresses how to improve the delivery of customer service at all levels of personnel--librarians, general staff, student workers, and volunteers

* Includes guidelines on re-training and evaluation of customer service training needs

Publisher: Santa Barbara, California : Libraries Unlimited, an imprint of ABC-CLIO, LLC, [2016]
Copyright Date: ©2016
ISBN: 9781440840760
Branch Call Number: 020.7155 STELL
Characteristics: xii, 213 pages : illustrations ; 24 cm
Additional Contributors: Chakraborty, Mou - Editor


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