How To Lose Customers Without Really Trying

How To Lose Customers Without Really Trying

Streaming Video - 1989
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It''s easy to repel customers: just be aggressive or defensive. In several humorous vignettes, this program demonstrates how to make customers unhappy and explains the foundations for customer care. Topics include: patronizing behavior, blaming the customer, ignoring the customer, and failing to accept responsibility. This video features Dawn French, Jennifer Saunders, Stephen Fry, Hugh Laurie and John Cleese.
Publisher: [Place of publication not identified] : Video Arts (Firm), [1989]
Copyright Date: ©1989
Branch Call Number: E-VIDEO
Characteristics: 1 online resource (1 video file (32 min., 20 sec.)) : sound, color.
video file, rda
digital, rda
Additional Contributors: Video Arts (Firm)
Films Media Group


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