How To Lose Customers Without Really TryingStreaming Video - 1989
It''s easy to repel customers: just be aggressive or defensive. In several humorous vignettes, this program demonstrates how to make customers unhappy and explains the foundations for customer care. Topics include: patronizing behavior, blaming the customer, ignoring the customer, and failing to accept responsibility. This video features Dawn French, Jennifer Saunders, Stephen Fry, Hugh Laurie and John Cleese.
Publisher: [Place of publication not identified] : Video Arts (Firm), 
Copyright Date: ©1989
Branch Call Number: E-VIDEO
Characteristics: 1 online resource (1 video file (32 min., 20 sec.)) : sound, color. video file, rda digital, rda